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Gary L. Neilson, Bruce A. Pasternack, and Karen E. Van Nuys, The passive-aggressive organization. Harvard Business Review, October 2005.

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Jena McGregor, The struggle to measure performance. Business Week, January 9, 2006.

Michael C. Mankins and Richard Steele, Stop making plans: Starts making decisions. Harvard Business Review, January 2006.  

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