Help Desk Frequenty Asked Questions

If you need additional assistance, please click here to contact the Help Desk.

MyRMU Portal:


Email:


Blackboard:


Wireless Access:


Library Databases:

 

What is MyRMU Portal?

MyRMU portal is a one stop, single sign-on (SSO) page where students can access a variety of online services, which include their current course schedule, current grade report, degree audit, credential transcript, current billing, 1098-T forms, and Academic Advisor information.

The page also contains helpful Student Tools, additional RMU Resources, RMU Athletic information, and RMU News.

When is my RMU portal account available?

Your portal account is available within 1-2 business days after you apply at any RMU location.

How do I retrieve my username and password?

You can retrieve your username and password for your online RMU accounts by accessing the MyRMU portal login page. There's a link on the MyRMU portal login page that will take you to another page where you can retrieve your username and password. Once you retrieve your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page.

*Please note that your username and password will work for all the online RMU accounts. Your password will remain the same throughout your academic career. Passwords can only be changed in your Email, Blackboard, and Livetext accounts. 

Also, if you are a new student, your other accounts like email, blackboard, etc. do not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request page to submit a help desk ticket. The Help Desk will respond to your ticket within 1-2 business days.

Where do I access the login page?

You can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select MyRMU.

Or you can go to rmuapp.robertmorris.edu/rmulogin on any web browser to access the login page.  

I cannot get access. Where do I go for help?

If you experience any trouble with accessing your MyRMU portal account, please contact the Help Desk by submitting an email help form. Fill out the form, provide alternate contact means (phone number and/or alternate email), and specify the problem you're experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.

I'm an RMU alum. Do I get a MyRMU portal?

The MyRMU portal account requires an actively enrolled student in order to update the academic information. Alumni will not have access to a portal account, however, they can continue receiving support for their other accounts by visiting the Help Desk Support Request page. Here, you can submit a trouble ticket and specify the account you wish to access. The Help Desk will respond to your trouble ticket within 1-2 business days.

Where do I go to log into my email?

If you have already retrieved your username and password, you will be able to log into any of your online RMU accounts through your MyRMU portal page. Remember, the username and password is the same for all of your online RMU accounts unless your email, blackboard, or livetext password was changed.

Or, you can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select Email.

Alternately, you can go to mail.robertmorris.edu on any web browser to access the login page.

How do I change my RMU e-mail password?

Follow the below steps to change your RMU Email password:

  1. Log into your RMU email account

  2. In the top right corner click the Gear icon, and select Settings

  3. Click the Accounts tab

  4. Click the Google Account Settings link

  5. Click the Security link on the left

  6. Click the Change Password button in the middle

  7. Enter your current password and type the new password you would like

  8. Click Save

  9. Log off and log back into your email account to ensure if you're able to log in with the password you changed it to

 How do I forward my e-mail to another email account?

Follow the below steps to forward your RMU Emails to another email account:

  1. Log into your RMU email account

  2. In the top right corner click the Gear icon, and select Settings

  3. Click the Forwarding and POP/IMAP tab

  4. Click the Add a forwarding address button in the middle

  5. Enter your alternate email address (additional settings may need to be done on the address you forward to)

  6. Click Next and Proceed and Ok

  7. Enter the confirmation code send to that email account in the Verify box and click the Verify button

  8. Click the Forward a copy of incoming mail to radio button and specify the preference settings

  9. Scroll down and click Save Changes

  10. Your email account is now forwarding emails to your alternate email account

I can't log in. How can I get my password reset?

If you cannot access your account and would like a password reset, please contact the Help Desk by submitting an email help form. Fill out the form, provide alternate contact means (phone number and/or alternate email), and specify that you need your email password reset. The Help Desk will respond to your trouble ticket within 1-2 business days.

How long does my email stay active?

Email accounts will stay active for students with a degree attained from RMU.

How do I add my RMU email to my smart phone?

Android device*:

*Please note, depending on your device's manufacturer, version, etc., the steps may be different, however, the settings found below will assist in setting up the account to your device. 

  1. On your device, go to your applications list, and select Email

  2. For Email address, type your @robertmorris.edu address here. Type the password for this account

  3. Select Next

  4. For What type of account, select IMAP account

  5. For username, add the @robertmorris.edu in the end

  6. For IMAP server, type imap.gmail.com and use port 993 (if it asks)

  7. Security type should be SSL (Accept all certificates)

  8. Click Next

  9. For SMTP server, type smtp.gmail.com and use port 465 (or 587 if you have trouble sending emails)

  10. Security type should be TLS (Accept all certificates)

  11. Click Next

  12. Email check frequency can be set to your specific configuration. For best battery life, select Never, however, you will need to open your Email App in order to receive new emails. Every Hour would be the best selection if you want the automatic process of retrieving e-mail

  13. For Give this account a name, you can type RMU Email. For your name, type the name you want your contacts to see as you send emails out with your device (Usually first and last name

  14. Your RMU email account is now accessible with your mobile android device. If you have any questions, please contact us and the Help Desk team will be glad to further assist you

iOS iPhone/iPod Touch/iPad:

If you haven't already set up an email account on your iOS device, follow the below instructions 1-9. If you already have an email account set up and you want to add your RMU email as an additional account, on the home screen, select Settings -> Mail, Contacts, Calendars -> Add Account, and follow instructions 2-9 below.

  1. On your device, select the Mail app from your home screen. 

  2. In the Mail app, select Microsoft Exchange. 

  3. In Email, put your Robert Morris Email with @robertmorris.edu (i.e, rmorris@robertmorris.edu). 

  4. Leave Domain blank.

  5. In Username, put your RMU email address again with @robertmorris.edu (i.e, rmorris@robertmorris.edu). 

  6. In Password, put your password to your RMU email account.

  7. In Description, type RMU Email, or anything that will distinguish that this is your RMU email account.

  8. Select the Next button on the top-right corner.

  9. The Server line will pop up. For Server, type m.google.com and click Next

  10. Select the Services you want to sync and Click Save.

  11. Open the apps on your device according to the services that you synced (Mail, Contacts, Calendar). The app will sync with your account.

  12. The sync icon on the top left will disappear once everything has been synchronized. If you have any questions, please contact us and the Help Desk team will be glad to further assist you

Please note: If you see an error message saying "Invalid Password", you may need to unlock your account by solving a short CAPTCHA. To unlock your account, ensure you are logged into your RMU email account, visit https://www.google.com/accounts/UnlockCaptcha and follow the on-screen instructions.

My emails are grouping together. Can it be set to show separately?

If your emails are grouping together, and would like to receive them one by one, you can follow the below instructions on how to take your email account off of conversation view:

  1. Log into your RMU email account

  2. In the top right corner click the Gear icon, and select Settings

  3. In the General tab, change Conversation View to Off

  4. Scroll down and click the Save Changes button. Your emails are now off Conversation Mode

I'm an RMU alum. Where do I go to log into my email?

If you have forgotten your username and/or password to your RMU email account, please contact the Help Desk by submitting an email help form. Fill out all the fields and specify that you need your account information and/or a password reset to the account. The Help Desk will respond to your trouble ticket within 1-2 business days.

When is my account available?

If you are a new student, your blackboard will not get created until a week prior to the start of your first quarter (Friday before the start of your first quarter). If you cannot access your accounts during the first week of the quarter, you can visit the Help Desk Support Request page to submit a help desk ticket. The Help Desk will respond to your trouble ticket within 1-2 business days.

How do I change my password?

 Follow the below steps to change your RMU Blackboard password:

1. Log into your blackboard account.

2. On the left, click the Personal information link.

3. Click the Change password link.

4. Enter your current password and type the password you would like.

5. Log off and log back into your blackboard account to ensure that you're able to log in with the new password.

Where do I go for Blackboard help? (ie., cannot log in, password reset, and other Blackboard related questions)

Your instructor is the first point of contact for general Blackboard related questions. If your question requires escalation, please contact the Help Desk by submitting a blackboard help student form. Fill out the form, provide alternate contact means (phone number and/or alternate email), and specify the problem you're experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.

I'm an RMU alum. Do I have access to blackboard?

Blackboard accounts require an actively enrolled student in order to update the academic information. Alumni will not have access to Blackboard six months after graduation, however, they can continue receiving support for their other accounts by visiting the Help Desk Support Request page. Here, you can submit a trouble ticket and specify the account you wish to access. The Help Desk will respond to your trouble ticket within 1-2 business days. 

How do I access the RMU Wi-Fi?

In order to access the RMU Wi-Fi, you will need to submit the Wi-Fi address of your device. It should be 12 characters of numbers and letters (From 0-9 and A-F) separated with periods, colons, or hyphens. You can follow the online procedures below to assist you in locating your address:

Where do I register my device?

You can register your device at the Wireless Device Registration page. Fill out the form, provide a school email address, and select the type of device you are registering. The Help Desk will process your request within 1-2 business days.

I registered, and still cannot connect. What's next?

Please try a few of these troubleshooting tips in the event that you have trouble connecting to the Wi-Fi:

1. Open your wi-fi manager (where you can select the Wi-Fi networks), disconnect from RMU, wait 10-15 seconds, then reconnect. This will help detect the closest antenna to you.

2. Delete the RMU network from your device, wait 10-15 seconds, then reconnect. This will renew the configuration of the access point you connect to.

3. Reboot your device. This will reload all the services that pertain to the system as well as your Wi-Fi.

You can also re-submit the Wi-Fi address of your device to the Help Desk so they can confirm the correct address was registered for your device. Instructions on finding your Wi-Fi address can be found at the Wireless Device Registration page.

Where do I report Wi-Fi trouble and related questions?

If you experience any trouble with connecting to the RMU Wi-Fi, please contact the Help Desk by submitting a wireless access help form. Fill out the form, specify the problem you're experiencing, and identify the location where you experienced the problem. The Help Desk will respond to your trouble ticket within 1-2 business days.

I'm an RMU alum. Do I get Wi-Fi access?

Alumni at RMU will be allowed to access the Wi-Fi. You can register your device at the Wireless Device Registration page.

Where do I access the Library Databases?

You can access the login page by going to www.robertmorris.edu, and on the top-right corner, select Quick Links, and then select Library. On the left side, select Databases. Then, you can select the database you wish to access (ie., Ebsco, Galenet, Lexis-Nexis, etc.)

Or, you can go to http://robertmorris.edu/library/databases/ on any web browser to access the databases.

Where do I find my login information?

If you are trying to access the databases outside of RMU, you will need to enter in your username and password. You can retrieve your username and password here.

I got my login information, but I still cannot connect. What's next?

If you experience any trouble with accessing the Library databases, please contact the Help Desk by submitting a library database access help form. Fill out the form, provide alternate contact means (phone number and/or email), and specify the problem you're experiencing. The Help Desk will respond to your trouble ticket within 1-2 business days.

Faculty/Staff:

Please contact Human Resources with any questions regarding your e-mail address and/or password.

Robert Morris University is a private, not-for-profit associate, baccalaureate, and master's degree-granting institution, accredited by the Higher learning Commission of the North Central Association of Colleges and Schools (230 South LaSalle Street, Chicago, Illinois 60604, 312.263.0456). RMU serves over 7000 students interested in getting an education that meets the demands of today's business, graphic arts, health care, culinary and technical world at its main campus in Chicago as well as at locations in Arlington Heights, DuPage, Elgin, Orland Park, Bensenville, Schaumburg, Springfield, Peoria and Lake County.