Figuring it All Out

Below are questions and answers to common e-mail issues.  If you need more assistance please click here to contact the Help Desk.

Students:

• What is my username and/or password?
• How do I change my RMU e-mail password?
• How do I forward my e-mail to an existing account?
• How do I access my RMU e-mail, Online Grades, Student Credential Transcripts and/or On-line Payment accounts? 

Faculty/Staff:

Please contact Human Resources with any questions regarding your e-mail address and/or password.                                                 

Logging In:

Usernames and passwords are created with the same unique set of letters and numbers for all the applications below:

• E-mail
• Credentials
• Grades On-line
• On-line Payment
• Blackboard

Username:

The username is created by using:

                [First 4 letters, last name] + [First letter, first name] + [Last 3 digits of Social Security number]

Note: If your last name does not contain four letters, then replace the missing letter(s) with an underscore (for each missing letter, use one underscore)

                Example: Bob Mor would have the username: Mor_b789    

Password (E-mail):

The password is created by using:

                [First letter, first name] + [First letter, last name] + [Full Birth Year]

Example: Bob Morris with Social Security number of 123-45-6789 and Date of Birth of 08-07-1977 would have the following username and password:

                Username:    morrb789@robertmorris.edu

                Password:     bm1977

Password (Credentials, Grades On-line, On-line Payment, Blackboard):

The password is created by using:

                [First letter, first name] + [First letter, last name] + [4th and 5th digits of Social Security number]

Example: Bob Morris with Social Security number of 123-45-6789 would have the following username and password:

                Username:    morrb789@robertmorris.edu

                Password:    bm45

Note: Just add "@robertmorris.edu" to the username to obtain your e-mail address

  Changing Your E-mail Password

1.       In your email account, click Settings (located at the top right side of your screen).

2.       Click Accounts.

3.       Click Change Password

4.      Enter your current password and your new password twice.

5.       Click Change Password.

6.       Your password is now changed!

**Passwords cannot be changed on Student Grade report or Credential Transcripts.  If the last name is changed on a student's account at any time, the password will change based on the new last name, and all other information will stay the same.

Forwarding Your Email to Another Address

1.       In your email account, click Settings (located at the top right side of your screen).

2.       Click Forwarding and POP/IMAP.

3.       Check Forward a copy of incoming mail to and enter the email address you want your account forwarded to. 

4.       Click Save Changes.

5.       Your account is now forwarded!

 Accessing E-mail, Credentials, Grades On-line, On-line Payment, Account

1.       On a PC with Internet access, open either Netscape or Internet Explorer, then type the following address: www.robertmorris.edu

2.       Click on Current Students, click on eResources, Student Credential Transcripts, Student Grade Report or  On-line Payment links

3.       At the login screen, enter your email/login address and password then click Login (all characters must be entered in lower case.)