Help Desk FAQs

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Help Desk FAQs

Please read below for answers to frequently asked questions. If you need additional assistance, please click here to contact the Help Desk.

MyRMU Portal:

What is MyRMU Portal?
When is my RMU portal account available?
How do I retrieve my username and password?
Where is the login page?
I cannot get access. Where do I go for help?
I'm an alumni. Do I get a MyRMU portal?

Email:

How do I retrieve my username and password?
Where do I go to log into my email?
How do I change my RMU e-mail password?
How do I forward my e-mail to another email account?
I can't log in. How can I get my password reset?
I'm an alumni. Where do I go to log into my email?
How long does my email stay active?
How do I add my RMU email to my smart phone?

Blackboard:

Where do I find the username and password to my account?
When is my account available?
Where do I go for Blackboard help? (ie., cannot log in, password reset, and other Blackboard related questions)
I'm an alumni. Do I have access to blackboard?

Wireless Access:

How do I access the RMU Wi-Fi?
Where do I register my device?
I registered, and still cannot connect. What's next?
Where do I report Wi-Fi trouble and related questions?
I'm an alumni. Can I get Wi-Fi access?

Library Databases:

Where do I access the Library Databases?
Where do I find my login information?
I got my login information, but I still cannot connect. What's next?
I'm an alumni. Can I get access to the Library Databases?

How do I retrieve my username and password?

You can retrieve your username and password for your online RMU accounts by accessing the MyRMU portal login page. There is a link on the MyRMU portal page that will take you to the username and password retrieval page. Once you retrieve your username and password, you will be able to log into your MyRMU portal account.

*Please note that your username and password will work for all the online RMU accounts. Your password will remain the same throughout your academic career. Passwords can only be changed in your Email, Blacakboard, and Livetext accounts.

Where do I go to log into my email?

Once you successfully log into your MyRMU portal account, there is a link to the Email login page on the left side.

You could also access the Email login page by going to the main RMU site, www.robertmorris.edu, and in the Quick Links (top-right drop box), select Email.

Lastly, you can type the following link in any web browser and it will take you straight to the login page:

mail.robertmorris.edu

How do I change my RMU e-mail password?

Follow the below steps to change your RMU Email password:

1) Log into your RMU email account

2) In the top right corner click the Gear icon, and select Mail Settings

3) Click the Accounts tab

4) Click the Google Account Settings link

5) Click the Security link on the left

6) Click the Change Password button in the middle

6) Enter your current password and type the new password you would like

7) Click Save

8) Log off and log back into your email account to ensure if you're able to log in with the password you changed it to

How do I forward my e-mail to another email account?

Follow the below steps to forward your RMU Emails to another email account:

1) Log into your RMU email account

2) In the top right corner click the Gear icon, and select Mail Settings

3) Click the Forwarding and POP/IMAP tab

4) Click the Add a forwarding address button in the middle

5) Enter your alternate email address (additional settings may need to be done on the address you forward to)

6) Click Next and Proceed and Ok

7) Enter the confirmation code send to that email account in the Verify box and click the Verify button

8) Click the Forward a copy of incoming mail to radio button and specify the preference settings

9) Scroll down and click Save Changes

10) Your email account is now forwarding emails to your alternate email account

I can't log in. How can I get my password reset?

You can request a password reset by submitting a trouble ticket to the email help form. Fill out all the fields and specify that you need a password reset to the account. Please allow up to 1-2 business days to receive a response from the help desk team.

I'm an alumni. Where do I go to log into my email?

If you have forgotten you username and/or password to your RMU email account, you can request access to your account by submitting a trouble ticket to the email help form. Fill out all the fields and specify that you need your account information and/or a password reset to the account. Please allow up to 1-2 business days to receive a response from the help desk team.

How long does my email stay active?

If you are an alumni student with any degree level received from RMU, your email account will always remain active

How do I add my RMU email to my smart phone?

Below are the instructions on how to get RMU emails to your android device.

*Please note, depending on your device's manufacturer, version, etc., the steps may be different, however, the settings found below will assist in setting up the account to your device.

1) On your device, go to your applications list, and select Email

2) For Email address, type your @robertmorris.edu address here. Type the password for this account

3) Select Next

4) For What type of account, select IMAP account

5) For username, add the @robertmorris.edu in the end

6) For IMAP server, type imap.gmail.com and use port 993 (if it asks)

7) Security type should be SSL (Accept all certificates)

8) Click Next

9) For SMTP server, type smtp.gmail.com and use port 587 (or 465 if you have trouble sending emails)

10) Security type should be TLS (Accept all certificates)

11) Click Next

12) Email check frequency can be set to your specific configuration. For best battery life, select Never, however, you will need to open your Email App in order to receive new emails. Every Hour would be the best selection if you want the automatic process of retrieving e-mail

13) For Give this account a name, you can type RMU Email. For your name, type the name you want your contacts to see as you send emails out with your device (Usually first and last name)

14) Your RMU email account is now accessible with your mobile android device. If you have any questions, please contact us and we will be glad to further assist you

Below are the instructions on how to get RMU emails to your iOS iPhone/iPod Touch/iPad:

If you haven’t already set up an email account on your iOS device, follow the below instructions 1-9. If you already have an email account set up and you want to add your RMU email as an additional account, on the home screen, select Settings -> Mail, Contacts, Calendars -> Add Account, and follow instructions 2-9 below.

1) On your device, select the Mail app from your home screen.

2) In the Mail app, select Microsoft Exchange.

3) In Email, put your Robert Morris Email with @robertmorris.edu (i.e, rmorris@robertmorris.edu).

4) Leave Domain blank.

5) In Username, put your RMU email address again with @robertmorris.edu (i.e, rmorris@robertmorris.edu).

6) In Password, put your password to your RMU email account.

7) In Description, type RMU Email, or anything that will distinguish that this is your RMU email account.

8) Select the Next button on the top-right corner.

9) The Server line will pop up. For Server, type m.google.com and click Next

10) Select the Services you want to sync and Click Save.

11) Open the apps on your device according to the services that you synced (Mail, Contacts, Calendar). The app will sync with your account.

12) The sync icon on the top left will disappear once everything has been synchronized. If you have any questions, please contact us and we will be glad to further assist you.

Faculty/Staff:

Please contact Human Resources with any questions regarding your e-mail address and/or password.